Program Delivery · Operations · Process Improvement
Umberto
Santarelli
I lead complex digital and operational programs across international environments, turning cross-functional complexity into clearer governance, stronger execution, and reliable delivery.
Itinero.io
AI-powered career decisions. Built from zero.
About
Delivery leader
with a builder’s mindset.
I'm a Senior Project Manager with 10+ years in IT and digital environments, focused on complex delivery, operational governance, and cross-functional execution. I work best where projects are not just timelines to manage, but systems to clarify: roles, dependencies, risks, decisions, KPIs, and operating rhythms.
My background started in frontend development, which still helps me work closely with technical teams and understand delivery risk early. But my current work is broader: coordinating multi-country programs, improving delivery standards, building PM communities, and helping teams move from fragmented execution to clearer, more scalable ways of working.
I’m PMP certified, bilingual Italian/English, and used to working across business, engineering, operations, and leadership stakeholders. I also use AI tools practically in my work, especially for documentation, requirement structuring, process mapping, and decision support.
Most recently, I founded Itinero.io, an AI-powered career decision product. I own the product strategy, UX, scoring logic, prompt architecture, and monetisation thinking — a concrete example of how I combine delivery discipline, product thinking, and operational design.
Work Experience
Where I've delivered.
Senior Project Manager
- Lead multi-country program delivery across 5+ European markets, coordinating 15+ stakeholders on complex initiatives across engineering, business, and operations.
- Direct cross-project governance, dependency management, risk escalation, and delivery control across concurrent initiatives, with €2M+ in combined delivery budget.
- Built and led a PM community within the client account, establishing shared delivery standards, improving visibility, and reducing fragmented ways of working.
- Own delivery from analysis to go-live, aligning business priorities, technical constraints, and operational readiness.
- Use AI tools to improve documentation, requirement structuring, process mapping, and delivery decision support.
Project Manager
- Owned delivery and product direction for multiple digital platforms, leading discovery, roadmap definition, prioritisation, and stakeholder alignment.
- Managed concurrent Magento and Shopify projects with budgets up to €250K, balancing scope, timelines, budget, and client expectations.
- Built and led the PM function, onboarding new PMs, standardising delivery practices, and acting as escalation point across projects.
- Improved end-to-end workflows across discovery, delivery, UX collaboration, and client communication.
Project Manager
- Oversaw delivery of enterprise communication and archiving platforms for B2G and B2B clients in highly regulated industries.
- Collaborated with internal product teams and external stakeholders to customise platforms based on operational and user requirements.
Project Manager
- Managed digital campaigns, platforms, and developments for clients including Ferrari, Locauto, Enel, and Bayer.
- Coordinated cross-functional teams (UX/design, frontend/backend) across Italy, Chile, and Brazil, ensuring aligned delivery schedules.
- Led AR workshops for clients in the pharmaceutical sector, bridging stakeholder goals with technical execution.
Frontend Developer
- Frontend development role during transition into project management — bridging both worlds from day one.
Frontend Developer
- Developed subscription-based web platforms for clients including Vodafone, TIM, Wind, and Sky — performant, spec-faithful frontend delivery.
Projects
I also build.
Itinero.io
AI-Powered Career Decision Tool
Built an AI-powered product that helps professionals decide whether a role is worth pursuing, understand salary and strategic fit, and move from analysis to tailored CV and cover letter without starting from scratch.
From uncertainty to a clearer next step
Itinero started from a simple problem: job seekers often apply without knowing whether a role is actually good for their career. The product looks at fit, salary, trajectory, recruiter perspective, and next actions before the user spends time applying.
Less friction between decision and action
Once a role looks worth pursuing, the same analysis helps generate a tailored CV and cover letter. The idea is simple: don’t make people restart the process every time they move from evaluating a job to applying for it.
AI that stays close to the user’s problem
The product is built around practical outputs: a clear verdict, salary context, hiring-manager perspective, CV tailoring, cover letters, and saved history. No abstract dashboard — just the things someone needs when deciding whether to apply.
Skills
The toolkit.
Operational Governance & Process
Program Delivery
Leadership & Communication
Product, AI & Technical
Education & Certifications
The credentials.
Project Management Professional (PMP)
AgilePM Foundation
PRINCE2 Foundation Certificate
Diploma in Web Development
Diploma in Business
Volunteer Emergency Responder
Contact
Let's work
together.
Whether you need someone to lead complex delivery, improve operational governance, standardise processes, or bridge leadership, business, and technical teams: let’s talk.